Terms & Conditions

It is our aim to bring you the very best in Belgian chocolate and confectionery.

We will always endeavor to despatch your order the day it's placed (Mon to Fri) providing your order is received by 1 pm GMT. On the rare occasion that a product is not in stock this may not be possible. Should this happen, we will contact you to propose an alternative product of equal value.

Security & Privacy

All payments are processed through our secure site in accordance with the Standing Consumer Protection Distance Selling Regulations (2000). We will mail you details of your order and confirmation details of payment.  It is our policy not to sell or pass on any personal details. We will store and process any details you provide at the time of registering or purchasing to help support our service to you and from time to time we will provide you with details of our products and special offers.

Payment

Payment will be processed at the time of ordering. The name and billing address given must be the same as the registered name and address of the card holder. Failure to supply correct details may result in your order being delayed. In accordance with the standing Consumer Protection Distance Selling Regulations (2000), we will mail you details of your order.  
You may cancel your order at any time before despatch. Should you wish to cancel your order please contact our customer services on 01534 873834.

Delivery

All orders received by 1 pm will be dispatched same day, Monday to Friday. We do not dispatch goods on a Saturday or Sunday. It may be possible to process orders up until 2.15 pm dependant on the time of year, however, you will need to call our customer services team on 01534 873834 to confirm this.

All UK deliveries are made by Royal Mail. Any orders over £30 in value using our free delivery option shall be automatically upgraded to our 'royal mail signed for' service. If the recipient is not in and it is not possible to leave the item in a secure area, Royal Mail will leave a card asking the addressee to collect from a local post office. We accept no liability if delivery is not made due to the recipient not being available or due to the recipient failing to contact their local Post Office within a reasonable time to arrange collection. UK Delivery Area: The United Kingdom includes Scotland, England, Ireland, Wales and the Channel Islands.

Refunds

Please note: Refunds and replacements can only be dealt with up to 31 days of purchase.

If you are in any way dissatisfied with our products or our service we will always do our best to ensure that we resolve the problem to your satisfaction. You may cancel your order any time before it’s dispatched and we will issue a refund. Once your order has been dispatched we can only offer a refund for damaged goods as our products cannot be resold due to the freshness of the products. This applies up to 31 days from purchase date, after such time, we cannot offer a refund or replacement product.

We will ask for all damaged goods to be returned so that we may investigate the damage, we will refund the original cost of the product or alternatively send out a replacement box to you, once we have received the original damaged order back.  Please contact us before returning the goods by email on  support@chocolate-express.co.uk.  Please return by Royal Mail using the following FREE POST address and please obtain a proof of posting form for your delivery;

Returned chocolates must be in their original packaging to:

Chocolate Express
Free post JE78
29-33 Devonshire Place
St Helier
Jersey
JE1 1AF

We do not offer refunds for a late arrival of chocolates.  After 10 days we will send out a replacement box, as a Signed for Service.  Please ensure your chocolates have not been left with the local post office, as we will submit claims for non-delivery with Royal Mail.

Chocolates Numbers

As the nature of our product is handmade and fresh the weights and sizes of chocolates do vary, therefore, the quoted number of chocolates may vary accordingly.

Loyalty Points

Loyalty points can only be earned for customers who have set up an account and will be automatically added to your account. Loyalty points earned for writing products reviews can only be awarded to customers who have purchased that particular box of chocolates / fudge and limited to 1 review of each product.  We reserve the right to withdraw the loyalty point scheme at any time.